Ten Bank Street
Life Safety and Emergency Procedures


If an accident occurs within your office suite, please notify our management office. The Management office will then notify the appropriate emergency services personnel.

Bomb Threat

In the event of a bomb threat, either through a telephone call or by other means, the following procedure should be followed:

  • If a threat is received by phone, try to attract someone’s attention in the office discreetly and quietly while listening to the caller.
  • Try to keep the caller talking as long as possible. Ask the person to repeat parts of the message. Remain calm.
  • Write down the message and obtain as much relevant information as possible.
  • Immediately after the call, notify the Tenant Services Coordinator at 203-353-4028, who will notify the Property Manager, all building staff, the local Police Department, and all the Tenants.
  • The building staff will assist the local authorities in a full or partial evacuation.
  • Building staff will maintain a close relationship at all times with the local authorities to ensure maximum protection of the building occupants.
  • When the alert is over, the building office shall notify all Tenants. An explanation to the Tenant’s representative will be as complete as possible.

Civil Disturbance

Should a riot or civil disturbance start outside the Building, the security guards will immediately lock all entrances to the building. The police will be notified. We will keep you informed.

If a disturbance should occur in the main lobby, all elevators will be turned off at the first floor and the police will be summoned.

Elevator Malfunction

If you are in the elevator and it stops for no apparent reason, remember to remain calm. Pressing the emergency button within the cab will alert Building Management that the elevator is malfunctioning. The security officer will establish two-way communication with elevators occupants until help has arrived.


Emergency Contacts

Ten Bank Street Engineer 914-761-1030
Fax: 914-761-7323
After Hours Tenant Emergency Number 914-761-4473

City of White Plains Emergency Service Telepphone Listings:

Fire Department  911
Police Department 911
Ambulance 911
Fire Department (non-emergency) 914-422-6360
Police Department (non-emergency) 914-422-6111
White Plains Hospital Center 914-681-0600
Poison Control Center, Tarrytown 800-336-6997
Federal Bureau of Investigation
New Rochelle


Stairwell Locations and Point of Egress

Ten Bank Street is equipped with two fire stairwells which service the entire building from the roof to the ground floor. They are located in the core area and are identified as Stairwell A-B. Please familiarize yourself with the location of these stairwells.

In the event of an emergency requiring an evacuation, occupants should walk down the nearest stairway and exit the building on the ground floor main lobby level.

Fire and Life Safety


The safety of the occupants at Ten Bank Street is the number one priority of ownership and management. The building is equipped with the following systems to insure the safety of its occupants:

Fire Detection

Ten Bank Street has a state-of-the-art Fire Detection System comprised of the following components:

  • Smoke Detectors on each elevator lobby
  • Duct detectors in return air plenums
  • Manual pull stations on every floor
  • Horns and strobe lights on every floor
  • Water flow and tamper switch on sprinkler systems
  • Elevator recall
  • Fan shutdown
  • Central station notifications

Emergency Lighting

Strategically positioned on each floor in the building are emergency lights that allow Tenants to safely exit the building during a power failure.

Standpipe Sprinkler System

Ten Bank Street has a combination standpipe/sprinkler system. The building if fully sprinklered on every floor in combination with a standpipe system in Stairwell A.

This system is equipped with supervisory alarms consisting of both water flow switches and tamper switches. These alarms are connected to the building’s central fire alarm system and, if activated, will sound an alarm at the command center.


If a flood or leak should occur, the Building Engineer should be notified immediately. While waiting for emergency personnel to respond, Tenants should safeguard and remove any valuable papers or documents from the affected area, and if possible, unplug electrical equipment in this affected area.

Emergency personnel will, upon arrival, isolate the source of water and proceed with the clean-up operation.

Homeland Security

Ten Bank Street recommends that each tenant have an emergency action plan in place to help their employees prepare for, and react quickly to, a regional emergency, including terrorist attacks. Click on the links below to access a variety of resources that aid in preparing for a regional emergency.

Department of Homeland Security

Federal Emergency Management Association

American Red Cross

Center for Diseases Control and Prevention Emergency Preparedness and Response

Local media outlets will provide important information during an emergency situation.

Medical Emergency

In the event that an accident or illness befalls one of your employees, or a visitor to your office area, please:

Call Emergency Services at 911. Provide the Emergency Dispatcher with the following information:

  • Your name
  • Your Building’s name and address
  • Your specific floor number, and the exact location of the emergency
  • Any pertinent details of the accident or illness

Do not move the injured/ill person. Attempt to make them as comfortable as possible. If possible, send someone to meet the emergency unit upon its arrival in the lobby. Call the Management Office at 203-353-4028. Inform management that you have called 911 and briefly describe the nature of the emergency. The emergency unit will be with you shortly and will administer all necessary medical assistance. Determine, if possible:

  • Name, address and age of injured/ill person
  • The nature of the problem, as best you can surmise
  • All known allergies and current medications taken by the individual
  • A local doctor

Pandemic Preparedness

What you need to know

An influenza (flu) pandemic is a worldwide outbreak of flu disease that occurs when a new type of influenza virus appears that people have not been exposed to before (or have not been exposed to in a long time). The pandemic virus can cause serious illness because people do not have immunity to the new virus. Pandemics are different from seasonal outbreaks of influenza that we see every year. Seasonal influenza is caused by influenza virus types to which people have already been exposed. Its impact on society is less severe than a pandemic, and influenza vaccines (flu shots and nasal-spray vaccine) are available to help prevent widespread illness from seasonal flu.

Influenza pandemics are different from many of the other major public health and health care threats facing our country and the world. A pandemic will last much longer than most flu outbreaks and may include "waves" of influenza activity that last 6-8 weeks separated by months. The number of health care workers and first responders able to work may be reduced. Public health officials will not know how severe a pandemic will be until it begins.

Importance and Benefits of Being Prepared

The effects of a pandemic can be lessened if you prepare ahead of time. Preparing for a disaster will help bring peace of mind and confidence to deal with a pandemic. When a pandemic starts, everyone around the world could be at risk. The United States has been working closely with other countries and the World Health Organization (WHO) to strengthen systems to detect outbreaks of influenza that might cause a pandemic.

A pandemic would touch every aspect of society, so every part of society must begin to prepare. All have roles in the event of a pandemic. Federal, state, tribal, and local governments are developing, improving, and testing their plans for an influenza pandemic. Businesses, schools, universities, and other faith-based and community organizations are also preparing plans.

As you begin your individual or family planning, you may want to review your state's planning efforts and those of your local public health and emergency preparedness officials. State plans and other planning information can be found at www.pandemicflu.gov/plan/checklists.html.

The Department of Health and Human Services (HHS) and other federal agencies are providing funding, advice, and other support to your state. The federal government will provide up-to-date information and guidance to the public if an influenza pandemic unfolds.

Pandemic Flu Resources

There are many publicly available resources in place to help communities, companies, and individuals plan for a possible pandemic flu outbreak. A few of the most useful sites are linked below:

This is the official U.S. Government site for information on pandemic and avian influenza. The material on this site is organized by topic for easy reference.

Centers for Disease Control and Prevention (CDC)
The CDC Web site is another primary source of information on pandemic influenza. They also have a hotline - 1-800-CDC-INFO (1-800-232-4636) - that is available in English and Spanish, 24 hours a day, 7 days a week (TTY: 1-888-232-6348). Or, if you prefer, questions can be e-mailed to inquiry@cdc.gov.

Department of Homeland Security (DHS)
DHS is working on a “Business Planning Guide,” which will be posted on the DHS home page and on Pandemicflu.gov as soon as it is completed. Also, for business-specific questions, the DHS has created an e-mailbox - DHSPandemic@dhs.gov.

BOMA Resources
BOMA/Greater Toronto Pandemic Flu Report
The report addresses the threat to commercial buildings from an avian flu pandemic.

The resources above will provide a lot of information, but we also encourage you to:

  • Listen to local and national radio
  • Watch news reports on television
  • Read your newspaper and other sources of printed and Web-based information
  • Look for information on your local and state government Web sites
  • Consider talking to your local health care providers and public health officials.

Power Failure

The fire alarm system is equipped with a battery back-up in case of a power outage.

If any Tenant should experience a loss of electrical power, it should notify management office. Emergency personnel will be dispatched immediately to determine if the power loss is localized or building wide. If the problem is localized, personnel will check circuitry for corrective action.

Severe Weather

Hurricane/Tornado Procedure

Building management constantly monitors weather conditions on a daily basis. If a hurricane or tornado alert is in effect, the following will be performed:

  • All Tenants will be notified
  • Building personnel will secure all equipment and material on the roof, building exterior and sidewalk, which could move and cause damage to the building occupants and the public.
  • Depending on the severity of the storm, it may require a shutdown to some or all HVAC equipment for safety. Tenants will be notified accordingly.
  • All glass doors in the Lobby will be locked.
  • All Tenants will be requested to close their blinds or shades to limit their exposure to glass breakage, should it occur. Where possible, Tenants should temporarily relocate their workstations away from the windows.
  • If any window should break, Tenants should close off area involved and notify the Building Engineer immediately.
  • Tenants will be kept informed of weather status.

Toxic Hazards

If there is a toxic spill or exposure, proceed immediately to an area where you are no longer exposed. Call 911. Provide the building’s address, your floor and phone number, and also what type of spill has occurred. Take appropriate action to contain the hazard; close doors behind you, and always follow all safety procedures when working with toxic materials.